Our new IMAP email is is superior then the old POP email setup. If you would like to combine your POP3 account to the IMAP account you can follow these direction:

Question:

How can I convert users mailboxes from POP3 to IMAP or Outlook Connector and ensure all old email exists in the new IMAP or Outlook Connector account?

Answer:

In Outlook Express:

1. Open Outlook Express.

2. From the Outlook Express menu choose Tools -> Accounts.

3. Select the current POP account and click on Properties.

4. On the General tab deselect the option for "Include this account when receiving mail or synchronizing" AND THEN on the Servers tab, deselect the option for "Remember password".

5. Click on OK and Close.

6. Close Outlook Express.

7. Open Outlook Express again and if you are prompted for a password (you shouldn't be) don't give it -- instead click on Cancel. If you are prompted for a password, ensure you have followed the steps above correctly.

8. Now the POP account has been disabled, setup the new IMAP account via Tools -> Accounts.

9. With both the POP account and IMAP account now listed drag the email from the POP account folders to the IMAP account folders.

10. Once you've confirmed all the POP based email has been moved, delete the POP account from Tools -> Accounts.

In Outlook:

1. Open Outlook.

2. From the Outlook Express menu choose Tools -> Email Accounts.

3. Make sure the option to "View or change existing e-mail accounts" is selected and then click on Next.

4. Select the POP account and then click on the Change button.

5. Remove the check mark next to "Remember password."

6. Click on Next and then on Finish.

7. Choose Tools -> Options -> Mail Setup and click on Send/Receive.

8. Click on Edit, select the POP account and deselect the option for "Include the selected account in this group". Then click on OK, Close and OK.

9. Close Outlook.

10. Open Outlook again and if you are prompted for a password for that account (you shouldn't be) don't give it -- instead click on Cancel. If you are prompted for a password, ensure you have followed the steps above correctly. 

11. Now the POP account has been disabled, setup the new IMAP account via Tools -> Email Accounts.

12. You can now either drag the email from the POP account folders to the IMAP account folders or use the File -> Import/Export utility to import the POP based PST file into the IMAP account.

13. Once you've confirmed all the POP based email has been moved, delete the POP account from Tools -> Email Accounts.

Should you have any issues please contact us: